What Information Does BetLabel Collect?
The primary type of information BetLabel collects about you is the data you provide yourself. You supply it when interacting with specific site features. For example, when you create and verify a BetLabel account, you may need to provide the site with your passport, ID card, or driver’s license.
Some information about you is transmitted to BetLabel automatically. This includes your IP address, operating system, the device you use to access BetLabel, crash reports (if the site crashes while you’re using it), and more.
BetLabel rarely obtains information about you from third parties. For instance, the site may request information from its payment providers about clients (this may be necessary to comply with AML and KYC procedures).
Legality of Processing Your Data
The primary basis that permits BetLabel to collect information about you is the contract you accept during registration. Additionally, BetLabel has AML and KYC obligations imposed by its Curaçao Gaming Authority (CGA) licence. These requirements legally allow the site to collect your data (primarily payment details).
How the BetLabel App Uses the Collected Data
What is the purpose of gathering that much information about you? BetLabel uses it to:
- Determine if you are eligible to use the app: the BetLabel application must verify you are over 18 years of age and reside in an eligible jurisdiction;
- Fulfil legal obligations: BetLabel must carry out AML and KYC procedures (licence requirements), which necessitate access to certain payment data;
- Support you: if you encounter a bug, details about your system or payments can help BetLabel’s support team resolve the issue;
- Improve BetLabel: by collecting and analysing your interactions with the platform, BetLabel continuously adapts to enhance its performance;
- Facilitate responsible gaming: by tracking how much time you spend on BetLabel, the site’s specialists can better assess whether you may be experiencing gambling-related harm;
These and other points of the Privacy Policy may change at any time. If that occurs, BetLabel will promptly notify you and provide the opportunity to review all updates.
Sharing Your Personal Data
According to the BetLabel Privacy Policy, the site may share your personal data. With whom? First, your information can be shared with other companies within the BetLabel group and with service providers (payment processors, game providers, etc.).
The next categories with whom BetLabel routinely shares data include regulators, law enforcement agencies, government bodies, courts, fraud prevention agencies, licensing authorities, eSports self-governing organisations, and similar entities. This sharing is required for AML and KYC compliance.
How BetLabel Protects Your Data
The platform holds a significant amount of sensitive information that requires strong protection. To ensure this, BetLabel employs encryption. Standard TLS (Transport Layer Security) is used whenever you transmit your data and when it is stored within BetLabel’s systems.
Beyond encryption, BetLabel implements standard network security measures. These include firewalls, intrusion prevention systems and network segmentation, all monitored and maintained in line with recognized industry practices. To strengthen network security, BetLabel maintains a dedicated team that continuously reviews security systems, event logs, notifications and alerts from all infrastructure to detect and address threats.
Additionally, BetLabel restricts access to your information. Only a limited number of employees, contractors and agents have access to the personal data you provide.
Data Retention
You can remove certain information you’ve provided to BetLabel at any time; some data is deleted automatically; the remainder is retained for as long as BetLabel deems necessary. Why is this done? In most cases it is to comply with legal requirements that oblige BetLabel to perform AML and KYC procedures (both of which require access to your data).
Your Rights Towards Your Shared Data
Here are some of your main rights regarding your personal information shared with BetLabel:
- To know what information about you is held by BetLabel;
- To correct any information that is inaccurate or misleading;
- To request that BetLabel erase all data about you if it is no longer necessary for processing, you have a lawful basis for deletion, your data was processed unlawfully, etc.;
- To request that BetLabel restrict the processing of your personal data;
- To lodge a complaint with your local data protection authority.
If you wish to exercise any of these rights, send the appropriate request to [email protected].